---
title: "Frequently Asked Questions — Digia Engage"
canonical: "https://www.digia.tech/frequently-asked-questions"
---

# Frequently Asked Questions

Common questions about Digia Engage — how it works, which platforms are supported, SDK integration time, pricing, A/B testing, and security certifications.

## Getting Started

**What is Digia Engage?**

Digia Engage is a growth platform for consumer mobile and web apps. It lets you build in-app experiences (tooltips, stories, spotlights, surveys, videos, and games) without touching your codebase.

**Who is Digia Engage for?**

Product and growth teams at consumer apps. If you run a B2C app in fintech, healthtech, gaming, social, commerce, or similar, and you're tired of waiting on engineering for every campaign, this is for you.

**Why do teams choose Digia Engage?**

Most tools make you choose between moving fast and doing it properly. Digia Engage removes that trade-off. Native rendering, real-time event triggers, and a dashboard your product and marketing teams can use without an engineering ticket.

**How is Digia Engage different from CleverTap, MoEngage, or WebEngage?**

CleverTap, MoEngage, and WebEngage are customer engagement platforms built around outbound channels like push, email, and SMS, with in-app bolted on as a secondary feature. Digia Engage is built specifically for in-app, with real-time event-based triggers that fire in under 100ms.

**How is it different from Appcues or Pendo?**

Appcues and Pendo are web and SaaS-first tools. Digia Engage is built for mobile, with native rendering on iOS and Android, accurate DPI scaling, and UI patterns that feel at home on a phone.

**How quickly can I launch my first campaign?**

Most teams have their first campaign live within 24 hours of completing SDK integration.

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## Use Cases & Capabilities

**What types of campaigns can I create?**

Spotlights, Instagram-style Stories, tooltips, coachmarks, surveys, embedded and full-screen videos, grids, carousels, banners, cards, 150+ skill-based games, streaks, and milestone rewards.

**Can I customise the design to match my app?**

Yes. Every template is fully customisable: fonts, colours, corner radius, spacing, button styles, animations, and more.

**Does it support A/B testing?**

Yes. Run multivariate tests on any campaign element: creative, copy, timing, or audience. Smart Switch shifts traffic toward the winning variant based on your goal metric.

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## Integration

**Which platforms are supported?**

Native iOS, Native Android, React Native, and Flutter. One dashboard manages everything.

**How long does integration take?**

Around 20 minutes. A few lines of code and you're ready to launch campaigns.

**What is the performance impact?**

The SDK is under 2MB. Campaigns are cached locally to reduce network overhead, and load time stays under 100ms.

**What third-party tools does it integrate with?**

Braze, MoEngage, Segment, Mixpanel, and Amplitude out of the box. Import user cohorts from your analytics stack without manual syncing.

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## Security & Privacy

**Is my data safe?**

Yes. SOC 2 Type II certified, hosted on AWS, TLS 1.3 in transit, AES-256 at rest. GDPR compliant with data residency options.

**What is the SDK reliability record?**

The SDK has a zero-crash record since launch across all production deployments.

**Is it GDPR compliant?**

Yes. SOC 2, GDPR, and ISO 27001 certified.

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## Plans, Pricing & Billing

**How does pricing work?**

A fixed monthly fee based on your MAU range, plus a variable fee based on impressions served.

**Can I try before committing?**

Yes. A paid pilot is available with full access on your staging environment, daily support, and no impression limits. No obligation to continue if it's not the right fit.

**Can I upgrade or downgrade?**

Yes. Plans adjust as your needs change. Your success manager handles the transition.

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*Full FAQ page: [https://www.digia.tech/frequently-asked-questions](https://www.digia.tech/frequently-asked-questions)*